Churchgates fully supports the Financial Conduct Authority’s (FCA) principles of Treating Customers Fairly (TCF) and we believe that they are aligned with our vision to provide high quality service to our clients.
We have a clearly defined target market and we ensure that the services we offer are designed to meet the needs of our clients. Our clients receive clear and frequent communications. Our advisers are not required to meet quotas and are under no obligation to use certain products or services. Clients can be confident that Churchgates does not create any unreasonable post sale barriers for them to change products, change firms or make a complaint.
Churchgates presents a clearly defined, transparent pricing structure. A fee schedule is provided to each client as part of the initial consultation process. Therefore, clients can understand the services they are paying for and the relevant costs.